Join the network of city retailers and hospitality settings using ShopSafe radios and be alerted to live updates as people share issues, concerns and incidents via the radios. Have that direct link to the CCTV monitoring room to help capture suspect perpetrators.

What is ShopSafe?

A business-to-business communication tool used to share ‘live’ safety and security incidents and concerns between businesses, alerting each other to be aware of, or take necessary action as needed to protect your business, customers, or staff from crime and anti-social behaviour.

The scheme is delivered as part of the St Albans Business Crime Partnership (SABCP) which BID members are automatically members of. Non-BID members can join for an additional fee to St Albans BID.

The ShopSafe radio scheme is connected to the Council’s CCTV room. If relevant, CCTV operatives can use cameras to follow offenders, e.g. shop lifting offenders if alerted of the incident via the ShopSafe radio, and support prosecutions.

What it isn’t

  • It is NOT a tool for reporting incidents to the Police
  • It is NOT a tool for contacting the Police with the expectation they will attend your incident

For Police assistance during a crime – call 999

To report an incident that has happened & get a crime number – call 101

Or report and incident on-line:  Report a crime | Hertfordshire Constabulary (

How to join the scheme?

Contact the BID team and we will request our service provider sends you joining information. You then decide whether you join the scheme or not. BID members can join the scheme for free (as automatic members of the SABCP), yet there is a hire/user cost paid to the scheme provider for the radio equipment of around £30 per month.

You will be required to sign a user confidentiality agreement as part of the SABCP conditions of use.

As always, if you see anything suspicious or concerning, continue to report to Police by calling 101 and 999 if it’s a crime in progress, someone suspected of carrying out a crime is nearby, or someone is being violent or threatening violence.

For information contact: